Terms and Conditions

These Terms

These terms and conditions (terms) apply to your use of our website www.paolarodriguez.com (our site) whether as a guest or a registered user and to any order you place on our site. You must read these terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on our site, you confirm that you have read, understood and agree to these terms in their entirety. If you do not agree to these terms, you must not order any goods through our site.

Information About Us and How to Contact Us

We are Paola Rodriguez Limited a company in England and Wales. Our company registration number is 08329841 and our registered office is at Studio 504 The Custard Factory, Gibb Street, Birmingham, B9 4DP. Our registered VAT number is GB196626857.

You can contact us by writing to our customer service team at info@paolarodriguez.com.

Accessing Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Account and Password

You must be 18 years or over and must complete the registration procedure to place an order on our site. On registration, you will receive a password by email. You can change this password at any time when logging into your account.

All details you provide to us for the purpose of ordering or purchasing goods must be true, accurate, current and complete in all respects; and the credit or debit card you are using must be your own and there must be sufficient funds in your account to cover payment of the goods ordered.

You are responsible for all actions taken under that username and password and must only purchase from our site under your own username and password.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may not reproduce, modify, copy or use for commercial purposes any of the materials or content or pictures on our site.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Paola Rodriguez items are those stated on our site, or on other official Paola Rodriguez material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

Terms and Conditions of Sale

Our Contract With You

Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this in writing. This might be because an item you have ordered is out of stock, your card is due to expire within 28 days of your purchase date, we are unable to obtain authorisation for your payment, or we identify a product or pricing error.

The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the items. Goods may vary slightly from those images.

Price and Payment

All prices listed on paolarodriguez.com are correct at the time of entering the information, but we reserve the right to change prices of any product at any time. All prices for purchases in the UK and European Union include VAT but exclude any delivery charges. The costs of delivery will be as displayed to you on our website during the checkout process.

During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

We accept payment most major credit and debit cards. All card payments are subject to authorisation by your card issuer. You must pay for the goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.

You own a product once we have received payment in full.


The delivery period is stated in the email that you will receive once your order is confirmed. Goods will be sent to the address given by you in your order.

Goods are normally dispatched within 48 hours. If we are unable to dispatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order. Please note, if you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

If your delivery address is outside the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.

Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.

All risk in the goods you order shall pass to you and will be your responsibility from the time we deliver the goods to the address you gave us.

You should check all goods you receive against your order. If the goods you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation. You must return the goods to us as soon as possible after informing us that the goods are damaged or have been incorrectly supplied.

Cancellations and Returns

You have a legal right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 at any time up to 14 calendar days after the day on which you receive the goods you ordered. If you wish to cancel the contract please email us at info@paolarodriguez.com.

If you cancel the contract we will refund you the price you paid for the goods, shipping costs will not be refunded. You must return the goods to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. Unless the item is faulty or not as described, you will be responsible for the cost of returning the goods to us.

Your refund will be made within 14 days from the day on which we receive the item back from you or, if earlier, the day on which you provide us with evidence that you have sent the item back to us.

Products have to be kept in a good condition and be put back in their original packaging, over which must be added another packaging fully wrapping the product; they must not bear any trace of using and have all of their accessories. Please note we will not accept any goods if the return tag is no longer attached to the piece. It is only after checking that those conditions are satisfied that we will refund the amount matching the returned items. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

If you have returned the goods to us because they are faulty or mis-described, we will refund the price of the item in full, together with any applicable delivery charges you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay.

We are under a legal duty to supply goods that are in conformity with this contract. You have legal rights as a consumer in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Nothing in these terms shall affect your rights as a consumer or exclude our liability for personal injury or death caused by our negligence.

We are not responsible for loss or damage not caused by our breach or negligence, or any loss which was not reasonably foreseeable by you or us.

We only supply goods for private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How We May Use Your Personal Information

We will use the personal information you provide to us in accordance with our Privacy Policy. We may use your personal information to supply the goods to you, process your payment for the goods; and if you agreed to this during the order process, to inform you about similar goods that we provide, but you may stop receiving these at any time by contacting us.

We will only give your personal information to third parties where the law either requires or allows us to do so.

Other Important Terms

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.